Globacom which is a Nigeria based telecom service provider has signed a partnership agreement with Vodafone, one of the leading telecom companies in the UK.
The partnership agreement was officially unveiled in Lagos at Eko Hotel. The event was attended by top dignitaries such as government officials, British High Commission senior officers, high net worth customers, the top officers of the two companies, captains of industry, Globacom’s brand ambassadors and guests of different categories.
According to Mrs. Bella Disu, the Group Executive Director of Globacom, the two companies have been yearning for the partnership. She said that the company which is known for innovations aspired to increase the experience of the subscribers to the highest level possible. She described Vodafone as an experienced company with the scale. One feature which the two companies shared in common as mentioned is customer obsession to enhance the experience of their customers.
Through the Partner Market Agreement, the two companies will now join force together to provide their customers with a more robust bouquet of telecom products and services. The partnership agreement is not limited to Nigeria but it extends to Benin Republic.
Mr. Kamaldeen Shonibare, the Head of the Corporate Sales of Globacom said that the partnership has strengthened the effort towards providing a better access to low cost telecom services for all categories of Nigerians.
According to him, the company is customer-oriented and will not be frugal with resources as it works hard to bring high quality telecommunications services to its customers. He explained that the partnership would give both corporate and individual users of the Globacom network in Nigeria and Republic of Benin an advantage especially in voice and data services. As he mentioned in his speech, the Globacom has the tradition of collaborating with global leaders in order to provide consumers with the best telecommunications services.
Mr. Shonibare mentioned the various ways in which the Globacom has been achieving this dream. These ways include loyalty and recognition of brand, expansion of reach, strategically improving on customers’ experience in order to increase engagement loyalty and brand recognition, internal alignment of the entire organization and improvement of costs in order to deliver better value to customers. He expressed optimism in his speech that the partnership will solidify the position of the company as a leader of innovation in the African telecom industry.
Mr. Femi Oduntan, a Senior Manager of Globacom’s International Business in his presentation during the high-profile unveiling ceremony explained that the partnership would in many ways enhance the experience of the customers. Some of the goodies that the partnership will bring according to him are application services, machine to machine (M2M) solutions, mobile money services and cloud services to mention but a few.
Vik Patel, the Regional Director, Partner Markets who spoke for Vodafone during the unveiling ceremony described Globacom as a company that craves for innovations and that is also customer obsessed like Vodafone. He mentioned that the partnership would improve the roaming experience of the user’s of Globacom’s service both individuals and multinational corporate customers. He mentioned that the Globacom’s expertise and deep understanding of the African markets will benefit Vodafone.
The Zonal Cordinator of Nigeria Communications Commission who was present during the occasion was happy with the partnership, saying that it would enhance the quality of service and experience the customers would obtain from the experience of the company.
Mr. Thomas Arkwright, the British High Commissioner in Nigeria while speaking during the occasion said that the collaboration established by Globacom and Vodafone is a continuation of many years of partnership between Nigeria and the UK. The relationship between Nigeria and the UK according to him is evident in more than two million people of Nigeria descent living in the United Kingdom. He mentioned that five Nigerians are serving as Parliamentary members in the UK while 18,000 Nigerians are students in the UK.